FAQ’s

HAVING TROUBLE ACCESSING THE PLAYER????

IF YOU ARE USING FIREFOX OR SAFARI THERE ARE NO KNOWN ISSUES

IF YOU ARE USING INTERNET EXPLORER THERE ARE SOME KNOWN ISSUES WHERE THE PLAYER WILL RANDOMLY NOT CONNECT TO THE STREAM. THIS IS UNIQUE IN I.E, TO OVERCOME COMPLETELY WE SUGGEST DOWNLOADING FIREFOX.

BEFORE TRYING THE FOLLOWING DOWNLOAD SIMPLY CLOSE THE  IE. BROWSER AND THE PLAYER WINDOWS, AND RESTART INTERNET EXPLORER. ACCESS THE WEBSITE ON:

www.unityradio.fm  and click “LISTEN” ………..YOU SHOULD SEE THE PLAYER “BUFFERING” ALMOST INSTANTLY..If the above quick fix doesnt work then try using the following.

If you are using I.E, the issue could lie in the Internet Explorer Phishing Filter configurations. There are a few steps to rectify the situation.First please make sure that you have the latest version of Internet Explorer, you can find it here: http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

Secondly, open Internet Explorer click on “Tools” and select “Internet Options” in the drop down menu. A window will open, select the “Advanced” tab. At the bottom you will see “Reset Internet Explorer Settings”, click on “Reset…”. Be aware that by doing this all your cookies, temporary files and add-ons will be deleted and/or disabled. Close Internet Explorer.

Reopen Internet Explorer, you should be redirected to a welcome page. Do NOT turn on automatic Phishing Filter, this is critical, if you do turn it on you need to go back to step 1. Please note that you can be asked if you want to turn on the automatic Phishing Filter at any time during your browsing experience, do NOT turn it on.

Make sure that you have the latest version of Flash Player, you can get it here: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

Last, try to listen to the station again and let us know if your problem is fixed.